Thank you for shopping at Benoit London.

Exchange Policy

We currently don’t offer exchanges. To get a different size or color, please place a new order.

Return Policy
We Make Returns Easy
We understand that sometimes things don’t work out as planned. That’s why we offer a return policy for items in their original condition. Here’s how it works:

Eligibility
Returnable Items: Most items in their original condition can be returned. Please check the product information page on our website for specific details on return eligibility.

Refunds: Refunds will be issued to your original payment method.

Timeframe: You have 10 days from the date of delivery or collection to initiate a return.

How to Return an Item
1.Contact Us: Start the return process by contacting us. Click here to Contact

2.Provide Details: Share your order information and the reason for the return.

3.Receive Instructions: We’ll provide you with specific instructions on how to return the item, including packaging and shipping information.

4.Return cost: You will cover for return cost.

Refund Processing

• Refund Timeline: We aim to process refunds within 10 days of receiving your returned item.
• Extenuating Circumstances: If you’re unable to return an item within the 10-day timeframe due to extenuating circumstances, please contact us. Refunds in such cases will be at our discretion.
• Fair Use: Please note that items damaged or worn will not be eligible for refunds.
• Statutory Rights: This return policy does not affect your statutory rights.

Protecting Your Items

• Secure Packaging: It’s important to pack returned items carefully to prevent damage during transit. Use sturdy packaging and appropriate cushioning materials.
• Proof of Postage: Please obtain proof of postage when returning an item. This serves as valuable documentation in case you need to inquire about the return’s status.
  
  Responsibility for Returns
  You are responsible for the returned item until it’s received by us. This includes ensuring its safe packaging and delivery.
  
  Accidental Returns
  If you mistakenly return an item that wasn’t intended for return, we’ll try our best to locate it. However, we cannot guarantee its recovery. If found, you will cover the cost of re-delivery to you.

Fair Use and Account Protection

Safeguarding Our Community
To protect our customers and maintain a fair return system, we closely monitor account activity. In cases where we suspect fraudulent or unusual behavior, we may take the following actions:

Withhold Refunds: Refunds may be withheld for suspected fraudulent activity, including:

1. Claims of unreceived orders or missing items
2. Excessive ordering and returning patterns
3. Unusual return activity
4. Evidence of items being worn or used extensively before returns
5. Multiple refused returns
6. Returns of items that don’t match the original order

Account Deactivation: Accounts involved in suspected fraudulent activity may be deactivated.

Making Valid Returns After Deactivation
If your account has been deactivated and you have a valid return to make:

1. Refer to the account closure email for specific return instructions.
2. You’ll be responsible for return shipping costs.
3. Returns will be processed as normal upon arrival at our warehouse.
Legal Action: We reserve the right to pursue legal action in cases of returns that don’t match the original order.